Take a look at some common questions answered below
At Bankstown health each therapist is qualified in different disciplines. Therefore if you wish to have a particular technique or discipline please check with reception before making your appointment. Alternatively you may check here to determine an individual practitioners skillset before making a booking.
Each modality has it own approximate treatment time. Massages are available for different time blocks, however, both Osteopathy and Psychology appointments are for fixed time periods. Please call us on 9708 4338 for more information.
Managing a complaint doesn’t always have to take a long time. Often, simple musculo-skeletal complaints are significantly better in just a few treatments. However, sometimes things may be more difficult to manage, or require long term care. Your therapist will take the time to discuss your problem and develop a suitable management plan.
All of our Therapists are qualified and registered within the guidelines and laws of NSW and Australia. These guidelines ensure a level of competence and skill required to practice. At Bankstown health we value your safety and trust. Expect that each therapist will make informed and calculated decisions that ensure the speediest and safest way to recovery.
All of our therapists are primary health care practitioners. That means that you may come in without a GP’s referral. We will assess the situation and make any relevant recommendations regarding communication with a GP or other health care practitioner.
Genrally for body work, to best treat your body the practitioner may need to see the area being treated and request you to remove some clothing. Of course we will respect your modesty and provide you with a gown. You may prefer to stay clothed and that is ok. We also take the time to respect individual religious beliefs and work with you. If you have loose fitting pants that always makes things easier. Please also remember to bring any relevant scans / images to your appointment.
We have workcover recognised practitioners. To commence management under Workcover NSW, generally a referral from the GP enables us to liaise with the insurer to deliver the necessary management. A claim number is necessary to commence treatment under Work Cover. Pre-approval is sought to guarantee payment and can be obtained after the application of a claim number. Pre-approval is conditionally set based on the expected outcomes of management and the expectation that the patient will progress towards returning to work. Call us on 9708 4338 to discuss the process.
Currently under the EPC scheme eligible patients may be covered under a Chronic Disease Management Plan (CDM).This enables patients with a Chronic disease to be subsidised for Osteopathic treatment under the supervision of the referring GP whilst being subsidised by Medicare.
Eligible patients are given an Enhanced Primary Care (EPC) form after the completion of the CDM. This allows the patient up to 5 visits per year partially paid for by medicare.The subsidised rate is approximately $53.85 per treatment for a maximum of 5 treatments.
Mostly yes. At Bankstown Health we use HICAPS which allows you to use your health fund to pay only the gap at the time of consultation. Of course you must have extras health cover. Some services do not have cover and also some proactitioners may not be able to offer you a rebate. Please contact us to check before booking your appointment.
Yes. We believe that everyone should have access to quality health care. Please feel free to call us to discuss our pricing discounts to eligible patients.